Shipping policy

Shipping Policy

Effective Date: 2 September 2026
Last Updated: 2 September 2026

Business: Sublimation Base
Business Address: 7706 155th Ave, South Ozone Park, NY 11414, United States
Manufacturing Facility: Sialkot, Punjab, Pakistan
Email: info@sublimationbase.com
Phone / WhatsApp: +92 347 6067266
Hours: Monday–Saturday, 9:00 AM – 10:00 PM PKT (GMT+5)

This Shipping Policy applies to every order placed through sublimationbase.com. Sublimation Base is a US-registered business with its business and returns address in South Ozone Park, New York. All products are manufactured to order at our production facility in Sialkot, Pakistan and shipped directly from there to you by express courier. By placing an order, you agree to the terms below.

1. Order Processing & Production Time

All Sublimation Base products are manufactured to order at our facility in Sialkot, Pakistan.

Handling (production) time: 5–7 business days.

  • Orders placed as shown (no customization requested): Production begins once payment is confirmed. Your order ships within 5–7 business days.
  • Custom orders (your colors, logo, names, or numbers): Contact us by email or WhatsApp with your requirements. We will send a digital design mock-up within 24 hours. Production begins once you approve the mock-up in writing, and your order ships within 5–7 business days of that approval.

Order cut-off: Orders confirmed after 5:00 PM PKT (GMT+5) are counted from the next business day.

Business days: Monday through Friday, excluding public holidays.

Production times are estimates and may vary with order volume, customization complexity, or material availability. We will notify you promptly by email if any delay is expected.

2. Shipping Carriers

All orders are shipped from Sialkot, Pakistan via DHL Express or FedEx International Express. We select the carrier based on destination, order size, and service availability. Both carriers provide full door-to-door tracking.

3. Transit & Total Delivery Times

Once production is complete and your order is handed to the carrier, estimated transit times are:

  • United States: 5–8 business days
  • Europe: 6–10 business days
  • Australia: 6–10 business days
  • Rest of World: 6–12 business days

Total estimated delivery time to the United States (production + transit): 10–15 business days from order confirmation (or from mock-up approval for custom orders). For other destinations, total delivery time is typically 11–19 business days.

Transit times are estimates provided by the carrier and are not guaranteed. Delays caused by customs clearance, weather, or carrier disruptions are outside our control.

4. Shipping Costs

Flat rate: $30.00 USD per order. This flat fee applies to every order placed through the sublimationbase.com checkout, regardless of the number of items in the order or the destination. It covers DHL Express or FedEx International Express service with full tracking.

  • We do not offer free shipping.
  • There is no minimum order quantity or value for website orders.
  • The exact shipping charge is shown at checkout before you pay. You will never be charged more for shipping than the amount displayed at checkout.

Bulk and team orders arranged outside the website checkout: For large wholesale or team orders quoted by email or WhatsApp, shipping is calculated individually based on total weight and destination and confirmed in writing before you pay. The $30 flat rate applies only to orders placed through the website checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number within 24 hours of dispatch. You can use this tracking number directly on the DHL or FedEx website to monitor your shipment in real time.

If you have not received a tracking number within 24 hours of your expected dispatch date, please contact us at info@sublimationbase.com or via WhatsApp at +92 347 6067266.

6. Import Duties, Customs & Taxes

Because all orders ship from Pakistan, your shipment is an international import into your country.

  • Import duties and customs fees: Shipments may be subject to import duties, customs clearance fees, or sales tax / VAT charged by the destination country. These charges are set by your local customs authority and are not included in the product price or the $30 shipping fee.
  • Customer responsibility: All customs duties, import taxes, and VAT are the sole responsibility of the customer and are collected by the carrier (DHL or FedEx) before or at delivery. Sublimation Base does not collect or pre-pay these fees. We recommend checking with your local customs office for applicable rates before placing your order.
  • Customs delays: Customs clearance can occasionally cause delays beyond our estimated transit times. We are not liable for delays caused by customs processing in the destination country.
  • Refused shipments: If a shipment is refused or returned because duties were not paid or the address provided was incorrect, any re-shipping costs are the customer's responsibility.

7. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Sublimation Base is not responsible for delays, losses, or undeliverable shipments caused by incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at info@sublimationbase.com — address changes can only be made before the order is dispatched.

8. Lost or Damaged Shipments

  • Lost shipments: If your order is confirmed lost in transit by the carrier, we will re-produce and reship your order at no additional cost, or issue a full refund — your choice.
  • Damaged in transit: If your order arrives visibly damaged, photograph the packaging and the item immediately and report it to us within 7 days of delivery at info@sublimationbase.com. We will arrange a replacement or refund in accordance with our Refund & Returns Policy.

9. Risk of Loss & Title Transfer

Risk of loss and title to the goods transfer to the customer once the order has been handed to the carrier and a tracking number has been issued. After handover, Sublimation Base is not responsible for carrier-side delays, losses, or damage, except as described in Section 8 above.

10. Returns

Authorized returns are received at our United States business address: 7706 155th Ave, South Ozone Park, NY 11414. Please do not send any item back without first obtaining a return authorization. Full details are in our Refund & Returns Policy.

11. Contact Us

Sublimation Base
7706 155th Ave, South Ozone Park, NY 11414, United States

Email: info@sublimationbase.com
Phone / WhatsApp: +92 347 6067266
Hours: Monday–Saturday, 9:00 AM – 10:00 PM PKT (GMT+5)